FAQs

Most commonly asked questions

 

 

 

 

 

GENERAL

 

 

We are not just the largest and most popular lost & found pet database in Australia, but we also provide you with the most up-to-date free and paid pet finding services that enable you to cover all bases while searching for your lost pet or searching for the owner's of your found pet. For more information please read What We Do.

 

 

Thank you and welcome to the Pet Network! Please join Lost Pet Finders, click on 'Pet Alerts' in the top right menu and opt in to receive lost Pet Alerts via email, sms or phone call.

 

 

Thank you for your concern! Every phone call Pet Alert gives you the pet ID which you can look up on the LOST & FOUND page or contact us quoting the pet ID and we will give you more information.

 

 

Thank you for your concern! This means you are in very close proximity to where the pet when missing, which can be just up to a few hundred meters away from you. Every phone call Pet Alert gives you the pet ID which you can look up on the LOST & FOUND page or contacting us quoting the pet ID and we will give you more information.

 

 

Absolutely. You can pre-register your pets with us by clicking here. It is free and can save you time and hassle in the future. Hopefully it will never happen, but if your pet goes missing you can turn your registration into a public lost pet listing on our website with a click of a button.

 

 

LOST PETS

 

 

Yes. The registration on our centralised pet database is absolutely free and as soon as you register you can also start using our Free pet finding tools and have access to our paid services. For more information please see What We Do.

 

 

No, we do not display any of your private information publicly on the website. That includes your name, address, phone number and email address. People can get in touch with you by sending you a message through the website which you will receive via email.

Please note that any private information you put into the Pet Description field will go public on the website.

 

 

There may be several reasons for that:

  • You did not confirm the location at the end of the pet registration, so your listing never went live. In will show as 'inactive' in your Account. Click the 'Edit' button on your pet listing and make sure you follow through to the location confirmation.

  • You may have missed one of our monthly reminders asking you to click the link to keep your pet active. Please make sure you find it in your SPAM/JUNK and mark it as 'not spam'. Contact us to put your listing back on the website.

  • If you update your pet status to "Deceased" or "Other" your listing will also be removed from the Lost and Found page.

 

 

Rather than having a passive listing on the website and waiting for the right person to find it, you can get the word out quickly with our rapid mass notification service - Pet Alert.

You need to get your listing out there as soon as you can before your pet wonders off further from home. You will be surprised how helpful and understanding the people around you are, they just need to know that you and your pet are in need of urgent help.

And the best way to do it is with Pet Alerts. For more information visit Pet Alerts.

 

 

Pet Radar is an automatic pet matching system that gets set up as soon as you finish your pet registration.

This means that you will be getting emails with new found pet listings within 10km radius around where your pet went missing if they match the type of pet you lost.

You can adjust the Per Radar at any time, delete or create a new search.

Your pet listing will also be sent to people who have found a similar pet in the local area.

 

 

 

You can find it immediately after the pet registration is complete by going to My Pets tab and clicking 'Print Flyer' on your pet's listing.

 

 

 

FOUND & SIGHTED PETS

 

 

Register your found pet or your sighting with us by clickng here. The sooner you do that, the sooner your found pet details become available for hundreds of lost pet owners to review on the website and on Facebook.

You will also have access to our free tools to help you maximise your search for the owner.

If you managed to capture the pet, and are comfortable enough putting it in your car, it would be great if you could take it to your local vet or pound to scan for a microchip.

 

 

There may be several reasons for that:

  • You did not confirm the location at the end of the pet registration, so your listing never went live. In will show as 'inactive' in your Account. Click the 'Edit' button on your pet listing and make sure you follow through to the location confirmation.

  • You may have missed one of our monthly reminders asking you to click the link to keep your pet active. Please make sure you find it in your SPAM/JUNK and mark it as 'not spam'. Contact us to put your listing back on the website.

  • If you update your pet status to "Deceased" or "Other" your listing will also be removed from the Lost and Found page.

 

 

Pet Radar is an automatic pet matching system that gets set up as soon as you finish your pet registration.

This means that you will be getting emails with new lost pet listings within 10km radius around where the pet was found if they match the type of pet you found.

You can adjust the Per Radar at any time, delete or create a new search.

Your pet listing will also be sent to people who have losr a similar pet in the local area.

 

 

 

You can find it immediately after the pet registration is complete by going to My Pets tab and clicking 'Print Flyer' on your pet's listing.

 

 

 

LOST PET ALERT

 

 

A Pet Alert is a rapid mass notification system that allows you to send your lost pet's details to Pet Professionals (Vets, pounds, councils, and more), Private Members and members of the General Public in a specific coverage area via email, sms and phone broadcast within minutes. Your alert can be previewed on the Pet Alert setup page at the end of the pet registration process. See Pet Alerts.

 

 

Once your Alert is queued for dispatch you will see it in your Account and will be able to track the progress. You will also receive a receipt with the list of Pet Professionals that will be contacted with your Pet Alert.

Your Pet Alert emails will go out immediately, and your Pet Alert SMS and phone calls will go out between 10am and 7pm, or will be schedulled to go out the next morning if outside these hours.

Keep your phone handy, as Pet Alerts go out with your contact details along with ours, so that you can get contacted directly. The enquiries that come through to us regarding your pet will be passed on to you immediately.

Regularly check not only your email inbox but also spam/junk box, your pet’s page, and also your pet's facebook post for new messages and comments.

We will keep in touch via email giving you handy tips and valuable information based on years of pet finding experience. We will also send you an occasional reminder to keep your listing up to date. See Pet Alerts.

 

 

It’s simple: the more people looking for your pet, the more likely it is to be found.

We have built a wonderful Australia-wide Network of people willing to help lost and found pets both on our website and via Facebook.

Our Pet Alert and Facebook Boost services allow you to raise an instant alert about your missing pet reaching out to our  network and beyond via telephone, SMS and email broadcast and facebook advertising.

We make sure you cover all bases and maximise your search to leave no stone unturned with our wide range of tools available immediately after registration as time is of the essence.

We have new success stories published every day on our Reunited Pets page.

 

 

Once paid for, your Pet Alert is immediately passed on to a third party and is dispatched automatically by a computer within minutes.

The system has been created to get the message out there in the shortest time possible as time is of the essence. The Pet Alert emails will go out immediately after your payment regardless of the time and the Pet Alert SMS and phone calls will go out immediately if issued between 10am and 7pm, or at 10am the next morning if issued outside these hours.

 

 

We’re continually investing in updating and verifying our data in order to keep it as current as possible. Unfortunately, we can’t guarantee to contact everyone within your selected coverage area, as people move and details change. We recommend that you still contact your local pet professionals and ask them if they have received a pet alert from Lost Pet Finders.

 

 

We are proud of our accurate up to date Pet Professional database. If the vets and the council you wish to contact are within your selected coverage area (blue circle on the Pet Alert setup map) we will send them your Pet Alert. Your receipt will contain the list of Pet Professionals your Alert was sent to for your reference. If you think we have missed someone, please contact us asap.

 

 

We have thousands of pet professional members (vets, pounds, councils etc.) handpicked into our database and private members like you registering with us every day.

And we also have over 7 million private public members not registered with us but available for contact.

Every one of them has been placed on the map and when you select the coverage area, the system finds members closest to you automatically within seconds and is ready to send them your Pet Alert. See Pet Alerts.

 

 

Anyone joining Lost Pet Finders can select their preferred contact method. The options are email, SMS and phone call. If they have chosen to receive a phone call, but are not at home, the Pet Alert system will leave a detailed message on their answering service

 

 

Lost Pet Finders is exempt from the DNC register; we are allowed to alert your neighbours even if they are on the DNC, unlisted, or blocked. However, we respect people’s privacy and maintain our own DNC register. People can opt out from receiving calls by selecting this option when they receive a Pet Alert.

 

 

No, Lost Pet Finders already have a comprehensive contact list for all businesses with an interest in animals and pets. Our databases are very accurate and are updated regularly; however we do not claim to have every single business or organisation in Australia as it would be impossible and prohibitively expensive.

Please be aware that every vet, pound and council has their own way of handling their incoming messages including the regularity of checking for new ones and even the priority they give to lost pets when handling their enquiries.

 

 

Microchips are great, but they need to be scanned and have up-to-date contact details to work!

Microchips can also move or fail to scan, therefore, it is always good to have a plan B by alerting Pet Professionals about your missing pet with the help of a Pet Alert.

In addition, many people who found a pet decide not to take it to a vet or a pound because they think they are doing you a favour by saving you from pound handling and collection fees and providing a better holding facility for your pet.

You can notify more people around you by setting up your Pet Alert to target the General Public around you. See how with our easy Pet Alert Setup Guide.

 

 

Don’t worry. You can issue a Pet Alert to anywhere in Australia. Simply enter the street address where your pet was last seen and we’ll target this location.

 

 

We highly recommend targeting the new area with a Pet Alert. You can do that by clicking 'Raise an Alert' on your pet listing and changing the location to the one you had a strong sighting at. You may get new sightings and vital leads to your pet’s whereabouts.

 

 

The Pet Alert has known to prompt people to release or anonymously return pets that they were not willing to give up after realising that everyone around them is aware that the pet is missing.

Pet Alerts make it impossible for them to keep the pet hidden, as neighbours can report any suspicious activity to the owner. We have pets coming home on their own mysteriously just a few hours after a Pet Alert has been issued for them.

 

 

Yes, you can repeat your Alert to the same people or select a wider audience and yes, the new charges will apply as the Alert only goes out once after the payment. Please contact us before sending out your second Pet Alert, as we may be able to provide you with a promo code.

 

 

Pet Alert cannot be topped up. You will need to re-issue your fixed search Pet Alert with the higer budget (which will include the same people as your last Alert plus the new poeple selected for the budget) or re-adjust the coverage areas using the custom search to target a different audience (recommended if you had a strong sighting of your pet in a new area). Use our Easy Pet Alert setup guide. You will need to make another payment for your new Pet Alert.

 

 

 

Since we notify our network within seconds of your alert being issued, it’s not possible to cancel your alert.

 

 

PRICES & PAYMENT

 

 

No, the registration is absolutely free and you can keep your listing for as long as you need. For the full list of our free and paid dervices please see What We Do.

 

 

Our prices start from $14.95 and go up depending on how many people are included and the size of the area you wish to cover.

The best thing to do is to register your pet with us (FREE) and view Pet Alert options at the end of the pet registration.

You can click on different options or adjust the areas manually as many times as you like to see what they include and the instant quote. You can also exit at any time if you do not wish to issue your Pet Alert or wish to do it later. Read more about Pet Alerts.

 

 

The Pet Alert payment is a once off and your Pet Alert will go out once after your payment. Read more about our Pet Alerts.

 

 

We accept VISA and MASTERCARD debit or credit cards.

 

 

Please keep in mind that as soon as you pay for your Pet Alert it is passed on to a third party and is dispatched automatically by a computer within minutes. The system has been created to get the message out there in the shortest time possible as time is of the essence. Therefore we cannot stop, pause or cancel the Alert as we incur cost associated with its dispatch straight away. Therefore, we cannot give refunds, unless there has been a fault on our part. See our refund policy.

 

 

Price options start from $9.95, for more information see our Facebook tab.

 

 

I am sorry, Facebook Boosts are non-refundable.

 

 

FACEBOOK

 

 

All lost and found pets listed on our website get an instant post on our Facebook page in your state. You will receive an email explaining how to find your post and get the most of it as soon as it is up.

 

 

Sure, you can see your Facebook post comments via the website by going to My Facebook tab in Your Account.

 

 

Telling people in the comments that you are the owner or the finder encourages them to go the extra mile to help.

Very often people will leave a vital piece of information in the comment section of your Facebook post without contacting you via the website.

Commenting under your post allows people to know who you are on Facebook and for them to contact you directly via Facebook. You will also get notified directly via Facebook of any new activity on your Post.

Furthermore, the more you interact with your Facebook post (comment, like, share), the more people it will reach, as Facebook algorithms will recognise it as popular.

Click to see your FB post and COMMENT.

 

 

Facebook Boost turns your Facebook post into a sponsored ad that appears on local Facebook users' timelines potentially reaching thousands of people. These people do not have to be members of any Facbook page or group, they are targeted based on their location. You can purchase boosts via our website.

 

 

I am sorry, Facebook Boosts are non-refundable.

 

 

CLOSE YOUR LISTING

 

 

Congratulations!

All you need to do is go to your Account and click ‘Close Listing’ under your pet’s picture. Select Reunited out of the drop down menu.

You can also tell us a few words on how you got reunited with your pets or provide us with some feedback on your website experience. We use every bit of your feedback to improve our website.

Once marked as reunited your pet will be marked with a green ribbon as Reunited and the map will be removed from its page to secure your privacy.

 

 

Please accept our deepest condolences for your loss! All you need to do is go to your Account and click ‘Close Listing’ under your pet’s picture. Select Deceased out of the drop down menu.

Once you do that, your pet will be removed from your Profile and from the Lost & Found section completely.

 

 

Congratulations!

All you need to do is go to your Account and click ‘Close Listing’ under your pet’s picture. Select Reunited out of the drop down menu.

You can also tell us a few words on how the pet got reunited or provide us with some feedback on your website experience. We use every bit of your feedback to improve our website.

Once marked as reunited the pet will be marked with a green ribbon as Reunited and the map will be removed from its page to secure your privacy.

 

 

We are very sorry to hear that and understand your decision. All you need to do is go to your Account and click ‘Close Listing’ under your pet’s picture. Select Other out of the drop down menu. Once marked as closed the pet listing will be taken off the website.

 

 

All you need to do is go to your Account and click ‘Close Listing’ under your pet’s picture. Select Other out of the drop down menu. Once marked as closed the pet listing will be taken off the website.

 

 

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